The hazard is related to the deterioration of the grommet seal which, in certain cases, could potentially permit the escape of low levels of carbon monoxide.
Consumers should immediately stop using the recalled boilers and contact their installer to have an upgrade kit installed. The upgrade kit will need to be installed by a licensed gas contractor and certified gas fitter. The company will pay the installer to complete the upgrade. The upgrade is estimated to take approximately 10 minutes, and does not require the disconnection of the exhaust venting, gas or water lines.
For additional information, consumers may contact NTI toll-free at 1-800-688-2575 from 7 am to 7 pm EST Monday through Friday, or through the company’s website.
We can help!
Contact us today to learn how we can assist you with replacing the required parts in relation to this recall.
921 Laval Crescent, Kamloops, BC V2C 4A8
Service Calls available from 7:30am – 5:00pm
Mon-Fri: 9:30am – 4:30pm
Saturdays: 10:00am – 2:00pm • Sundays: Closed